Customer Support

General

What can I use Visiblox Charts for?

Visiblox Charts is a powerful development tool and can be used to create fast, stylish charts for your applications. It provides a simple and intuitive API, allowing you to get going quickly as well as numerous extensible features, meaning you can create stunning and fast charts in no time.

How do I get started?

First, download the free 30-day trial version of Visiblox Charts. Then check out our Getting Started Guide.

Do I need to be a developer to use Visiblox Charts?

Yes, Visiblox Charts is a developer tool for accelerating and improving the application creation experience.  However, if you want to create an application and don't have in-house developers we do offer consultancy so may be able to help you out.  Get in touch to discuss further!

What platforms can I use Visiblox Charts with?

Visiblox Charts can be used with the most common .Net based technologies - Silverlight, WPF and WP7. In addition, support for Windows 8 is coming soon!

How can I get more help configuring my charts?

Firstly, you should take a look at our blog to see if the development team have already covered your query in a post.

In the blog didn't have enough information and you purchased a support contract, get in touch with the support team, quoting your support licence key. They'll be able to provide you with assistance on your chart.

If you are looking for more extensive help, such as full application development, we do offer consultancy so may be able to help you out. Get in touch to discuss further!

Where can I find out about the latest developments?

We like to keep our customers up to date with what is happening with Visiblox Charts. We'll do this with the occasional email, just to keep you informed of new releases. In addition, you can follow us on twitter where we post about new blog posts and any other interesting or exciting developments from Visiblox HQ.

How do I get the latest features?

If you purchased a support contract, get in touch with the support team, quoting your support licence key. They'll give you details of how to get the latest version.

Is it really as easy to get started as you say?

Yes! But don't take our word for it - download a free 30-day trial version and find out for yourself.

I need to experience these features for myself - can I see a demo?

Absolutely. have a look at our Chart Designer application. If you like what you see and want to try out some of the other features offered by Visiblox Charts you can download a free 30-day trial version.

Licensing And Support

How is the Visiblox Charts component licensed?

Visiblox Charts is licensed per developer. Full licence details can be found here.

Does Visiblox Charts include product support?

Product Support can be purchased along with the component. Our acclaimed support comes direct from the developers responsible for bringing you Visiblox Charts so you can be assured you are getting the best support possible. Please note that Product Support must be purchased along with the component - it cannot be purchased at a later date.

What is included in the product support?

Our acclaimed Product Support package provides technical support for one full year. This includes meaningful and useful responses to queries made within 24 hours and also includes access to new versions of Visiblox Charts as well as bug fix releases to address urgent issues.

Full details of our Product Support agreement can be found here.

P.S. If you decide not to take Product Support, you will still receive a full 30 day warranty period on the charts during which time we will fix bugs and provide access to bug fix releases.

 

What if I need a feature that isn't currently supported?

The Visiblox Charts team strive to bring you the best features possible but if you happen to find something is missing, get in touch and let us know. We'll do our best to get it into the next release. This isn't always possible - we have lots of ideas of our own - but we'll definitely try for you!

Technical

What series types are supported?

Visiblox Charts supports a wide range of series types including standard line series, bar and columns series, candlesticks and HLOC series types. A full list of supported types can be found in the feature matrix and our examples.

Does Visiblox Charts sample data?

By default Visiblox Charts does not sample data. This is a very deliberate decision as data sampling can lead to unexpected results and loss of important information from the charts. Furthermore, just because it makes sense to sample something at one zoom level does not mean you don't want that data to be there when you zoom in. 
  
Instead of applying data sampling from the outset or providing a limited set of functions for data sampling, Visiblox Charts offers the FilteredDataSeries for this purpose. The FilteredDataSeries is a series which wraps your raw data and can apply any filter/sampling strategy to it. We provide some filter strategies out of the box but it is possible to implement your own as well to tailor the filtering of the data to your problem domain and use case. 
  
More information on the FitleredDataSeries can be found in the blog posts here and here

What sort of behaviours can I use with my Visiblox Chart?

Visiblox Charts supports several common default behaviours. These include:

  • Zooming
  • Panning
  • Trackballs
  • Crosshair
  • Rulers

Is it possible to use custom styling on Visiblox Charts?

One of our key goals of Visiblox Charts was to provide a flexible solution. To that end, we provide a number of styling opportinutes for the developer to utilise. These include Normal, Selected and Highlighted Styles for every series type along with styling for Axis labels. In addition, every visible control within the component can be templated to suit your needs. If you can see it, you can style it!

Can I perform highlighting and selection of series' on my Visiblox chart?

All Visiblox Charts series have a HighlightingEnabled property. Setting that to true will cause the series to respond to mouse enter and mouse leave events and change its style. In addition the IsHighlighted property may be used to get or set the highlighting state programmatically. The visual display of a highlighted series is governed by the style attached to the HighlightedStyle property.

Visiblox Charts series support selection out of the box. The selection mode may be changed by setting the series' SelectionMode property.

The following selection modes are supported:

  • None - Selection is disabled entirely
  • SinglePoint - Single point selection is enabled - only one point on the series will be selected at a time
  • MultiplePoints - Multiple point selection is enabled - more than one point may be selected at a time
  • Series - Selection is made on the whole series rather than individual points

When selection mode is SinglePoint or MultiplePoints the SelectedItems collection will contain the currently selected points. In SinglePoint mode the SelectedItem property will additionally contain the point currently selected.

When selection mode is Series, the IsSelected property may be get or set to query or modify the selected state of the series.

The visual display of selected points and series may be controlled via the SelectedStyle property of the series.

Does Visiblox Charts support collapsing of an axis to hide discontinuities in my data?

Yes. Visiblox Charts has a DiscontinuousDateTimeAxis which allows periods of discontinuities to be defined. These periods will be hidden from the axis and any data that falls within the period will not be shown.

How can I optimize the performance of Visiblox Charts?

There are a number of factors which influence the performance of Visiblox Charts, some of which vary between WPF, Silverlight and WP7. Some general guidance is provided in this blog post.
  
If there are specific performance issues you're encountering, please get in touch with technical support and we may be able to assist with further improving the chart performance in your application.

Is it possible to export a Visiblox Chart as an image?

Yes, this is possible both in Silverlight and WPF. For further details please see our blog post on the subject.

Does Visiblox Charts support a Model-View-ViewModel (MVVM) architecture?

Yes, there are a number of different approaches you can take to integrating Visiblox Charts into your MVVM architecture, depending on your requirements and your preferences. Essentially the implementation of MVVM in WPF and Silverlight centers around data binding. Visiblox Charts supports data binding in a number of different ways as outlined by this  blog post.

Is it possible to link multiple charts with Visiblox Charts?

Yes, this is quite common and can easily be achieved using data binding. For further details, please see the blog post on this topic.

Why Visiblox Charts?

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Minimise time, maximise impact

Translate data into charts, instantly, helping users to spot trends and patterns easily, even with massive data sets.

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Exceptional Performance

Plot hundreds of thousands of data points quickly and easily on a range of different chart types, with extensive interactivity and fully customisable design.

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Single API for desktop, web and mobile

Target desktop, web and mobile platforms with ease by sharing the same easy-to-use API across all three.

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